Welcome to Garden Plant Seeds! Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to reach out to our customer service team at [email protected].
Product Questions
1. What types of plants do you offer?
We offer a wide variety of plants including Azaleas, Boxwood, Camellias, Clematis Vines, CRAPE MYRTLES, Eucalyptus Trees, FRAGRANT PLANTS, FRUIT TREES & PLANTS, Gardenias, GROUNDCOVER PLANTS, HERB PLANTS, HOUSEPLANTS, Hydrangeas, JAPANESE MAPLE TREES, JUNIPERS & CONIFERS, Magnolia Trees, ORNAMENTAL GRASSES, PLANTS, SHRUBS & BUSHES, and Snowball Bushes.
2. Are your plants suitable for all climates?
Our plants are selected to thrive in a variety of climates, but we recommend checking the specific care instructions for each plant to ensure it’s suitable for your region.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is dispatched.
3. Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia and other regions. Please check our shipping policy for more details.
Returns & Refunds
1. What is your return policy?
If you’re not satisfied with your purchase, you may return it within 15 days of receiving your order. Please ensure the plants are in their original condition and packaging. Contact our customer service team at [email protected] to initiate a return.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. Do you offer gardening advice?
Yes, our customer support team is happy to provide gardening advice and tips to help you get the most out of your plants.
Thank you for choosing Garden Plant Seeds. We look forward to helping you create a beautiful garden!